Assessing Your Processes using ISO Standards

Processes are the building blocks of every organization. Yet, many organizations do not have consistent and repeatable processes. Research shows that projects managed using structured processes leveraging “best practices” consistently show higher performance than those that do not. This session focuses on a method from ISO to improve processes and eliminate defects. Assessing process capability demonstrably helps lower risk associated with the processes.

Main points covered:

• What is a Process Reference Model?
• What is process capability and how do I measure it?
• How to use a Process Assessment Model to assess processes? 

Presenter:

Peter Davis is the Principal of Peter Davis Associates, a management consulting firm specializing in Governance, Security, and Audit. Prior to founding PDA, Mr. Davis’ private sector experience included stints with two large Canadian banks and a manufacturing company. He was formerly a principal in the Information Systems Audit practice of Ernst & Young. In the public sector, Mr. Davis was Director of Information Systems Audit in the Office of the Provincial Auditor (Ontario), where he had oversight audit responsibilities for all Ontario crown corporations, agencies and boards.

Mr. Davis has written or co-written 13 books including “Project Management Process Capability Assessment,” “Lean Six Sigma Secrets for the CIO,” and “Hacking Wireless Networks for Dummies.” Peter currently teaches COBIT 5 Foundation, Implementation, Assessor, Implementing NIST Cyber-security Framework using COBIT 5, ISO 20000 FC/LI/LA ISO 27001 LI/LA, ISO 27032 LM, ISO 27005 RM, and ISO 31000 RM.